Refund policy

Return & Refund Policy

We offer a 7-day return policy, meaning you have 7 days from receiving your item to request a return.

Return Eligibility

To qualify for a return, the item must be:

•    Unworn or unused
•    In its original condition with tags attached
•    In its original packaging
•    Non Damaged
•    Accompanied by a receipt or proof of purchase ( If applicable)

How to Start a Return

To initiate a return, contact us at info.sangenoor@gmail.com. Once your return is approved, we will provide the return shipping label and instructions on where to send your package.

Return Address:
P55, St 6 Shadman Town Sargodha Road Faisalabad 38000, Punjab Pakistan.

Important: Returns sent without prior approval will not be accepted.
For any return-related inquiries, feel free to contact us at info.sangenoor@gmail.com.

Damages & Order Issues

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue.

Non-Returnable Items

The following items cannot be returned:

•    Customize Printable Products (T-shirts, Mug, Cushion)
If you have any questions about whether your item is eligible for return, please contact us.

Exchanges

If you need a different item, the quickest way is to return your current item and place a new order after your return is accepted.

Refunds

Once we receive and inspect your return, we’ll notify you of the refund approval. If approved, your refund will be processed automatically to your original payment method (Bank, Easy paisa, Jazz Cash) within 3 to 5 business days.

Note: Banks and credit card companies may take additional time to process refunds. If you haven’t received your refund after 3-5 business days, contact us at info.sangenoor@gmail.com.

Contact Information

📧 Email: info.sangenoor@gmail.com
📞 Phone: +92 03709730456